At MomuKid, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help. Following are the details of the return policy that is applicable for all the items sold on MomuKid.

 

Any order that has been shipped within UAE, falls within a returnable category and is within the 7 days limit from the date of delivery, can be processed for return.

 

How do I return an item(s)?

Here are very simple steps that you can follow if you want to return item(s).

• Head over to Your Orders.

• Find the item you'd like to return.

• Click the Return Items button.

• Select the item(s) and quantity.

• Pick your preferred refund method.

• Schedule a pickup time that works best for you.

• Follow the same steps to track your return status!

 

How does it work?

• Go to "My Account"

• Click on “Account Information”, then “My Returns” and choose “New Return / Exchange Request”

• Select the order (s) you want to return from the list. Only items that are eligible for return will be shown.

• Select the most appropriate return reason.

• Attach a photo of the product that describes your return reason appropriately.

• Add your comments if you want to let us know anything.

• Don’t forget to add your contact telephone number.

 

Non-returnable Products

Below is the list of the items that are not eligible for a return, replacement, or exchange:

 

1. Products that are classified as hazardous materials or contain flammable liquids or gases like batteries.

2. Products that fall under specific categories, which are hygiene-related and personal care products.

3. Personalized items that you requested to be designed especially for you.

4. Products that have been used or damaged by you, or are not in the same condition as you received them.

5. Products with tampered or missing serial numbers.

6. Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.

7. Orders shipped to international destinations [Outside UAE] *unless found to be faulty. Faulty products will require verification.

 

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.

Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.

For International Warranty claims, the customer will be responsible for all shipping fees - both collection and return.

Refund Policy

You will get a refund if the product(s) are returned, evaluated and found eligible for return.

International shipped orders are not eligible for refund *unless found to be faulty. Faulty products will require verification

 

For all prepaid orders, we do offer a refund on debit/credit card, Apple pay and/or PayPal. However, this is not applicable for cash on delivery orders. You can choose whether you want your money refunded as store credit or back to your credit/debit card.

 

Note: You can choose to cancel the store credit and get a refund to your account within 30 days from the day the store credit was created, not applicable on COD orders.

All COD orders will be refunded as MomuKid store credit.

 

MADA Card Refund Policy:

At MomuKid, we value our customers' satisfaction and understand that there may be instances where a refund is necessary. In order to provide a seamless and efficient process, we have established the following refund policy for MADA cards: Processing Timeframe: Upon receipt and approval of a refund request, it typically takes 24-30 working days for the refund to be processed.

 

At MomuKid, we are committed to providing excellent customer service and ensuring a positive experience for all of our customers. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. We are here to assist you in any way we can.